Feedback & complaints
Compliments, suggestions or complaints — we genuinely want to hear them. Speaking up will never affect your supports.
Three easy ways to raise something
Talk to us
Tell your support worker or call Lachlan directly on 0424 339 811. Most things are sorted with a conversation.
Put it in writing
Use the form below or email lachlan@greenandgoldcommunityservices.com.au. We acknowledge within 2 business days and keep you updated until it's resolved.
Go above us — anytime
You can contact the NDIS Commission at any time, free of charge — you don't need to come to us first, and you can complain anonymously.
You never have to handle it alone
NDIS Quality & Safeguards Commission
Call 1800 035 544 (free from landlines) or visit ndiscommission.gov.au. Interpreters available.
Independent advocates
A free advocate can speak up on your behalf. Find one near you at disabilitygateway.gov.au, or call the Disability Gateway on 1800 643 787.
Our promise
No consequences for complaining — ever. Complaints make us better, and our Complaints Management Policy holds us to that.
Share your feedback
Good, bad or somewhere in between — it all helps.
If someone is in immediate danger, call 000.
You can send this without your name or contact details. If we have no way to reach you we will still look into it, but we cannot send you an update.